Refunds
There's no free trial. Instead, you get 14 days to change your mind.
14-day refund
If Purrify isn't right for you, ask for a refund within 14 days of purchase and you get the full amount back. You don't need to give a reason.
How to ask
- Paddle.com is our Merchant of Record and processes all refunds. Open paddle.net, find your order with the email you paid with, and request a refund there.
- Or email hello@purrify.app with your order ID (it starts with
txn_), and we'll ask Paddle to refund it.
The money goes back to the payment method you used. Your bank may take 5–10 business days to show it.
After a refund
Your license key stops being valid for use, so please remove it from Purrify. Files already in quarantine stay restorable, and nothing is deleted because of a refund.
If you've earned referral rewards
Referral rewards are paid as partial refunds of your own order. A refund later on covers what's left of your payment, so you never get back more than you paid. See the referral program terms.
EU right of withdrawal
If you're in the EU or UK, you also have the statutory right to withdraw from the purchase within 14 days. This refund policy covers that in full, and you don't lose it by downloading or activating the app.
After 14 days
We don't normally refund after 14 days. If something went wrong, such as a double charge, write to us anyway.